Find answers to common questions or contact our support team for personalized assistance.
Click the "Login" button in the top navigation bar, then select "Register". Enter your email address, create a username and password, and click "Submit". You'll receive a confirmation email (check spam folder if not received).
On the login page, click "Forgot Password". Enter your registered email address, and we'll send a password reset link. Follow the instructions in the email to set a new password.
Paid chapters display a "Unlock Now" button. Click it, and you'll be redirected to a payment page. After successful payment, the chapter will be available for reading immediately.
Yes! While reading a chapter, look for the "Aa" icon in the top-right corner of the reader. Click it to open settings for font size, font type, and background color.
Routine maintenance is conducted 1-2 times per month, and major maintenance is performed once per quarter. Emergency maintenance is only initiated in extreme cases (e.g., system failures).
Routine maintenance is at UTC 02:00-06:00 (EST 22:00-02:00 / CET 03:00-07:00), and major maintenance is at UTC 00:00-08:00 (EST 18:00-02:00 / CET 01:00-09:00).
Yes. Routine maintenance notifications are sent 24 hours in advance, and major maintenance notifications are sent 72 hours in advance via website announcements and registered emails.
Downloaded books can be read normally during routine maintenance; during major maintenance, the entire website may be suspended, and access will be restored after maintenance is completed.
Premium users will receive a membership extension corresponding to the overtime (e.g., 2 hours of overtime = 24 hours of membership extension).
If you can't find an answer to your question, please contact our support team directly via email:
We will respond to your inquiry within 24 business hours.